Shipping & Return Policy

Shipping Policy:

  1. Processing Time: Orders are typically processed and shipped within 1-3 business days from the date of purchase, unless otherwise stated.
  2. Shipping Methods: We offer standard shipping via reputable carriers such as UPS, FedEx, or USPS.
  3. Shipping Rates: Shipping rates are calculated based on the weight of the package and the destination address. You can view the shipping cost for your order during the checkout process.
  4. International Shipping: We currently offer shipping within the United States. For international orders, please contact us directly for assistance and shipping options.
  5. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
  6. Shipping Delays: While we make every effort to ensure prompt delivery, please note that unforeseen circumstances such as weather delays or carrier issues may affect shipping times. We appreciate your patience and understanding in such situations.

Return Policy:

  1. Returns and Exchanges: If the product you receive is defective or not to your liking you may return or exchange eligible items within 7 days of the delivery date.
  2. Eligibility: To be eligible for a return or exchange, items must be unused, in the same condition as received, and in the original packaging. Some exclusions may apply, such as food items that are spoiled before the expiration or best by date.
  3. Return Process: To initiate a return or exchange, please contact our customer service team for instructions.
  4. Refunds: Once your return is received and inspected, we will process your refund to the original method of payment within 5-7 business days. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.
  6. Final Sale Items: Certain items may be marked as final sale and are not eligible for return or exchange. Please review product descriptions carefully before making your purchase.

Contact Us:

If you have any questions or concerns regarding our shipping and return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience is enjoyable and hassle-free.

Send us a message

Phone: 1-800-123-4567

Thank you for choosing Troyer's Mountain View Country Market

Shopping Cart
Scroll to Top